Read Below For Shipping Details
Returns & Client Care
At OpalOra Jewelry, we believe fine jewelry should be chosen with confidence and intention. Each piece is handcrafted to be treasured, and every order is handled with care—from our hands to yours. Our client care policies honor the value of our work while providing clarity, transparency, and peace of mind throughout your experience.
We offer a 7-day return window starting from the date your order is delivered. Returns are accepted on eligible items, excluding custom, personalized, or sale items.
Return Eligibility
To qualify for a return, items must be:
- Unworn and unused
- In original condition with all tags attached
- In original packaging
- Accompanied by proof of purchase
Return Authorization
All returns must be approved prior to shipment. Items sent without authorization will not be accepted and will be returned without a refund.
To request a return, please contact sales@opalorajewelry.com. If approved, you will receive detailed return instructions.
Please note:
- Return shipping costs are the responsibility of the client
- Original shipping fees are non-refundable unless the return is due to our error
- Refunds are issued once the item has been received and carefully inspected
Damaged or Incorrect Items
Please inspect your order immediately upon delivery. If your item arrives damaged, defective, or incorrect, contact us promptly so we may evaluate the issue and provide a resolution.
Final Sale Items
The following items are final sale and are not eligible for return or refund:
- Custom or personalized jewelry
- Special orders
- Gift cards
- Items purchased on sale
If there is an issue with a custom piece upon receipt, please contact us. In select cases, an exchange or repair may be offered at our discretion.
We do not accept returns, exchanges, or refunds on items damaged due to wear, misuse, or customer handling. Professional repair services may be available for an additional fee.
Exchanges
The fastest way to ensure you get the piece you want is to return the eligible item for a refund. Once the return is approved, you may place a new order for your desired piece.
Refund Processing
Once your return is received and inspected, we will notify you of the approval status. Approved refunds are issued to the original form of payment. Please allow time for your financial institution to process and post the refund.
Shipping Information
Estimated delivery times are provided in business days based on our shipping partners once tracking information is issued. While most orders arrive within the estimated timeframe, delivery dates may be affected by circumstances beyond our control, including carrier delays, weather, or holidays.
Order Processing
Orders are typically processed and shipped within 1–2 business days. Orders placed before 1:00 PM MST are generally shipped the same business day. We do not ship on Sundays or major holidays.
Shipping Carriers & Security
We ship via USPS, UPS, and FedEx.
Orders totaling $800 or more require signature confirmation to ensure secure delivery.
Domestic Shipping
U.S. orders typically arrive within 2–9 business days after shipment. Once an order has been transferred to the carrier, OpalOra Jewelry is not responsible for delays, delivery errors, or lost packages caused by the carrier.
International Shipping
International shipping rates vary by destination. If you are located outside the United States, please contact sales@opalorajewelry.com with your country and the item(s) you wish to purchase. We will provide a personalized shipping quote and assist with your order.
Order Cancellations
Orders may be canceled within 5 hours of purchase. After this window, orders may already be in processing and cannot be canceled.
